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Terms & Conditions

SECURE SHOPPER GUARANTEE

AAM wants every customer to feel safe and secure about their online transactions, which is why usamicrobiz.org is a SSL protected site.

Any personal information given to AAM will be protected. AAM's servers will secure your personal information with up-to-date firewall and encryption techniques during the ordering process.

To assist you in recognizing secure areas of the AAM web site a small lock icon will appear in the lower left-corner of your web browser. When this icon is present, and in the locked position, you know that information on that page will be secured.

Added online security to protect your personal information from unauthorized use is provided by using advanced SSL (Secure Sockets Layer) encryption.

RETURN POLICY

We want you to be completely satisfied with your purchase. If you find that you need to return an item, please review the complete details of our return policy below to determine if any special return conditions apply.

Items may be returned within 30 days of the ship date for a refund. If you would like to replace the item you have returned, please place a new order. While most items are returnable, they are subject to the following guidelines:

Defective, Damaged or Mis-Shipped Items

You will receive a refund for the item(s) and shipping and handling costs for defective, damaged or mis-shipped items. For all other items, shipping and handling costs cannot be refunded. (Note: Return shipping cost refunds are calculated using the lowest cost shipping method. Items returned via expedited shipping methods will only be refunded an amount equal to the lowest cost shipping method.)

Proper Conditions for Return and Credit

Returned merchandise must be in new condition with its original packing and accessories intact or it may be subject to a restocking fee.

How-To

When making a return, place the item in the box it arrived in and send it back to us via USPS Parcel Post. Don't forget to include a brief note stating the reason for the return and if you'd like an exchange or replacement.

Return your package to the address below:
American Association of Microbusinesses
3900 Main Street NE
Columbia Heights, MN 55421
If you are returning your item for a replacement or an exchange, your credit card statement will indicate a credit followed by a charge for the new transaction.

If you wish to only receive a refund for your unopened merchandise, the refund to your credit card will be made when your return is processed in our warehouse. Shipping & Handling is non-refundable. Downloadable materials are non-refundable once purchased.

SALES TAX POLICY

Orders shipped within the State of Minnesota will be charged 7.125% sales tax.

PRE-ORDER POLICY

In many instances, you may pre-order items on usamicrobiz.org. Such items will list an expected shipping timeframe and a release date. If you pre-order an item, your credit card will be charged at the time the product is shipped. We will ship the item(s) to you on the actual availability date. Therefore, your total time for delivery would be:
Total time for delivery = Time until availability date + Delivery timeframe
(based on the shipping method chosen during the checkout process)

Availability dates are supplied by the manufacturer or distributor of the product and are subject to change without notice. Once we learn of any changes to the availability date, we update the availability information on our site.

If you do not wish to wait for a delay, you may request a cancellation for your order, provided that the item has not been shipped. If we do not hear from you before we ship the item, we will assume you have agreed to the shipment delay.

SATISFACTION GUARANTEED

AAM wants you to be completely satisfied with your purchase. If you decide within 30 days that you do not want the product you purchased, you may return it for a full refund or exchange as long as it is unopened in its original packaging. No refunds issued on downloadable materials.

AAM reserves the right to change or update these policies at any time without notice.

ERRORS AND OMISSIONS POLICY

In the event a product is listed at an incorrect price due to a display or typographical error, or an error in pricing information received from our suppliers, or store partners, AAM shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.

AAM shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, AAM shall immediately issue a credit to your credit card account in the amount of your original charge.